Gmail Help

BellSouth Internet Security

Please disable your BellSouth Popup Blocker by following these steps:

1. Click Start from your system tray and select Run...
2. Type cmd and click Okay.
3. Type cd c:Program Files//BellSouth/BellSouth Internet Security and press Enter.
4. Type regsvr32.exe/u pkr.dll and press Enter.

eTrust EZ Firewall

Please follow these steps to adjust your EZ Firewall security settings:

1. Open EZ Firewall.
2. Click Privacy, then Site List.
3. Add gmail.com and google.com to your list.
4. Right-click the red x under Cookie Control: 3rd Party, and select Allow for both sites.

Freedom Privacy and Security

To use Gmail with Freedom, please follow these steps:

1. Click the Start button in your operating system's taskbar.
2. Select Settings, and click Control Panel.
3. Open Internet Options, and click the Advanced tab.
4. Remove the check next to Enable third party browser extensions under the Browsing header.

Kerio

To use Kerio Internet Security Software with Gmail:

1. Add mail.google.com to Kerio's site exceptions list.
2. Exit and restart Kerio.
3. Clear your browser's cache.
4. Restart your browser and log in to Gmail.

McAfee

To use Gmail with McAfee products, please follow these steps:

1. Open your McAfee security, privacy, or firewall software.
2. Find your preferences for cookies, and set www.google.com and mail.google.com as allowed.

Norton

To use Gmail with Norton products, you may have to create a specific rule allowing pop-ups on the Gmail website.

Here's how to create a rule with 2003 Norton products:

1. Open your Norton software.
2. Click Options and select Web Content.
3. Select Add Site, and enter gmail.google.com.
4. Click the User Settings tab, and uncheck Use Ad Blocking settings.
5. Select Permit.

If you're using 2004 Norton products:

1. Open your Norton software.
2. Highlight Ad Blocking and select Configure.
3. Click Advanced.
4. Click Web Contents, and select Add Site.
5. Enter gmail.google.com.
6. Click the User Settings tab, and uncheck Use Ad Blocking settings.
7. Select Permit.

And for 2005 or 2006 Norton products:

1. Open Internet Explorer.
2. Log in to Gmail at http://mail.google.com.
3. Click the NIS (2005 products) or Norton Internet Security (2006 products) icon on your browser's toolbar.
4. Uncheck the box next to Block pop-ups from this website.
5. Restart Internet Explorer.

If you'd like to disable the Norton 2006 pop-up blocker, just follow these steps:

1. Open the Norton 2006 program installed on your computer.
2. From the Options drop-down menu, select Norton Antispam.
3. Click General under Ad Blocking.
4. Uncheck the box next to Turn on Pop-up Window Blocking.
5. Click OK.

Proxomitron

To use Gmail with Proxomitron, you may need to change some web settings. Please disable the following options in Proxomitron:

• Kill pop-up windows
• Restore pop-ups after a page loads
• Suppress all JavaScript errors
• Stop browser window resizing

Telus

To use Gmail with Telus, please follow these steps:

1. Click the Start button in your operating system's taskbar.
2. Select Settings, and click Control Panel.
3. Open Internet Options, and click the Advanced tab.
4. Uncheck the box next to Enable third party browser extensions under the Browsing header.

ZoneAlarm Pro

To use ZoneAlarm Pro with Gmail:

1. Open ZoneAlarm Pro, and click Privacy.
2. Click Site List, and then click Add.
3. Enter mail.google.com.
4. Click the X under Persistent Cookie Control for mail.google.com.
5. Set the cookie control to Allowed.
6. Clear your browser's cache, and log in to Gmail.

Did these steps fix your issue? Yes No

Configure or disable browser extensions or toolbars Browser extensions and toolbars are intended to enhance browser functionality, but they can interfere with Gmail. Please select any extensions you have installed. Better Gmail Firebug None of the above

Better Gmail

The Better Gmail browser extension may interfere with Gmail. If you are experiencing problems, please upgrade to Better Gmail 2

Firebug

For the best Gmail performance, we suggest disabling Firebug for www.google.com.

Windows or Linux Users

To disable Firebug:

1. Open the Firebug pane in your Gmail tab by clicking the Firebug icon.
2. Click the down arrow next to the Net tab, and select Disable monitor for mail.google.com
3. Repeat Step 2 on the Console and Script tabs.

If you'd like to keep Firebug running, you may improve Gmail performance by following these steps:

1. Click the green or red icon in the bottom right corner of the browser window to open Firebug.
2. Click the Console tab.
3. Select Options.
4. Uncheck Show XMLHttpRequests.
5. Click the Net tab.
6. Select Options.
7. Check Disable Network Monitoring.

Mac Users

To disable Firebug:

1. Click the green or red icon in the bottom right corner of the browser window to open Firebug.
2. Click the bug icon in the top left corner of Firebug and select 'Disable Firebug for mail.google.com.'

If disabling Firebug for Gmail doesn't improve performance results, you may have to entirely disable Firebug.

Did these steps fix the problem? Yes No

Clear your browser cache and cookies The information your browser stores is sometimes incomplete or corrupt. Deleting your browser's cache and cookies will often fix Gmail issues. Please select your browser from the list below. Google Chrome Firefox Internet Explorer Mozilla Netscape Safari None of the above

Google Chrome

In Google Chrome:

1. Click the Tools menu .
2. Select Clear browsing data.
3. Select Empty the cache and Delete cookies.
4. Click Clear browsing data.

Firefox

In Firefox for PCs:

1. Log out of Gmail and close all other open browser windows.
2. Click the Tools menu at the top of your browser and select Clear Private Data...
3. Select the Cookies and Cache checkboxes.
4. Click Clear Private Data Now.

In Firefox for Macs:

1. Log out of Gmail and close all other open browser windows.
2. Click the Firefox menu at the top of your browser and select Preferences...
3. Select the Privacy tab.
4. Click Clear Now... at the bottom of the dialogue box.
5. Check the boxes next to Cache and Cookies in the new dialogue box.
6. Click Clear Private Data Now.

Internet Explorer

In Internet Explorer 6.x:

1. Log out of Gmail. Close all other open browser windows.
2. Click the Tools menu at the top of your browser, and select Internet Options.
3. Click the General tab at the top of the dialogue box.
4. Click Delete Files under Temporary Internet files.
5. Select Delete all offline content by checking the box.
6. Click OK.

In Internet Explorer 7:

1. Log out of Gmail and close all other open browser windows.
2. Click Tools > Internet Options.
3. Select the General tab.
4. Click Delete under Browsing History.
5. Under Temporary Internet Files, click Delete Files.
6. Click Delete Cookies.
7. Click OK.

Mozilla

In Mozilla:

1. Log out of Gmail. Close all other open browser windows.
2. Click the Edit menu at the top of your browser, and select Preferences.
3. Click the + next to Advanced.
4. Select Cache under Advanced.
5. Click Clear Cache.
6. Click OK.

Netscape

In Netscape:

1. Log out of Gmail. Close all other open browser windows.
2. Click the Edit menu at the top of your browser, and select Preferences.
3. Click the + next to Advanced.
4. Select Cache under Advanced.
5. Click Clear Cache.
6. Click OK.

Safari

In Safari:

1. Log out of Gmail. Close all other open browser windows.
2. Open the Safari menu on your browser's toolbar.
3. Select Empty Cache.
4. Click Empty in the dialogue box.

None of the above

We're sorry, but other browsers are not fully supported by Gmail, and may not work properly with all Gmail features and functions.

We suggest using Google Chrome, Internet Explorer 6+, Mozilla Firefox 1.0+, or Safari 3.0+ for the best Gmail experience.

Did these steps fix the problem? Yes No

Visit The Secure Site

Gmail offers an encrypted site for extra security. Because browsers and security applications are more likely to trust encrypted data, visiting Gmail through its encrypted login will often resolve issues caused by that software.

Please try logging in to Gmail via https://mail.google.com.

Did these steps fix the problem? Yes No

We're sorry for the inconvenience you've experienced. Report your issue.

We're glad to hear your problem has been resolved. Return to Gmail.