Please select your error message below for further instructions:
Server denied POP3 access for the given username and password
While Gmail was able to find the other mail server, we were unable to access your account. Please verify that you correctly entered the username and password of your other account. If you are fetching mail from another Gmail address, make sure that POP is enabled for the remote address.
You may also receive this error message if your other webmail provider does not support POP access for your account.
There was a problem connecting to [your other webmail provider]
A 'Connection Timed Out' error indicates a problem with the server name, port, or encryption settings. When you set up Mail Fetcher, server settings will auto-populate based on the email address you provide. These default settings may not be accurate for smaller mail domains. Please verify that the mail server name and port is entered correctly for each account.
If you see a 'Protocol error', please uncheck Always use a secure connection (SSL) when retrieving mail, or verify that you are using the correct port for encrypted connections. For more information regarding POP encryption and port information, please contact the customer support team of your remote webmail provider.
You may also receive this error message if your other webmail provider does not support POP access for your account.
[Your other webmail provider] does not support leaving messages on the server
Uncheck the box beside Leave a copy of retrieved messages on the server, then click Save Changes.
Please note that if you are fetching from another Gmail address, you will need to leave this option unchecked. You can change the storage behavior of retrieved messages in the POP settings of your other address.
If your other server does support leaving messages on the server, but you receive this error message, then the other server may be advertising EXPIRE = 0, or may not be advertising UIDL capability. Please contact your other provider for more details.
Received an empty line
This error message indicates that the other provider is not complying with POP protocols. Most likely, one of your messages has a period on a line by itself, and your other server is failing to send the message correctly. Deleting the affected message may cause your messages to resume downloading. Please contact your other provider for more details.
Username contains unsafe characters
Gmail supports all printable characters in the username, except &, >, <, \ and spaces. If your username contains one of these characters, you will not be able to configure Mail Fetcher for that account.
The other server sent messages in the wrong order. Please contact your other provider
Gmail can only retrieve messages when the other server provides them in the correct numbered order, starting with 1. This error message indicates that the other server is providing messages in the wrong order, or is starting with 0. Please contact your other provider for more details.
There are too many messages on the other server. Please delete some mail from your other account, or move it out of the inbox.
Because Gmail retrieves a list of all messages when fetching occurs, we may be unable to process the request if your other account has too many messages. We suggest deleting some mail from the other account's inbox. If your other webmail provider doesn't provide POP access to folders, you may be able to resolve the issue by temporarily moving some messages to folders instead.
If you encounter this error, we recommend that you uncheck Leave a copy of retrieved messages on the server.
